1. How to get help from Talent Operations

There are several ways to get help from the Talent Operations team.

Submit an enquiry

For most questions or requests, submit an enquiry through the TMA Support Centre.

Your enquiry will be sent to the Talent Operations team and routed to the right person.

Use the Support Centre for questions about:

• a TMA team member;
• leave or absences;
• public holidays;
• performance or workplace concerns;
• payroll or administrative questions;
• general support requests.

Use live chat

If live chat is available, you can send a message directly to the Talent Operations team.

If the team cannot answer immediately, your enquiry can still be followed up after the chat.

Contact the team directly

If you need to contact a Talent Operations team member directly, visit the Talent Ops Contacts page.

The page shows:

• who is currently available;
• working hours;
• email addresses;
• WhatsApp contact details.

The Client Hub home page also shows the Talent Operations team members currently on duty.

What if my enquiry is urgent?

If a TMA team member is unable to work today, unexpectedly absent, or there is another time-sensitive issue, mark the enquiry as Urgent.

For immediate assistance during support hours, you can also contact a team member currently on duty.